Terms of sale
TERMS & CONDITIONS OF SALE – LASHBELLA
PRODUCTS
LashBella sells waterproof lash extension protectors and related beauty accessories.
Products are described as accurately as reasonably possible on our website. Actual results may vary depending on individual use and application.
PRICES
Prices are displayed in the currency applicable to your location and include applicable taxes where required by law.
The final price applicable to your order will be displayed during checkout before you complete your purchase.
Any applicable shipping costs, duties, or additional charges will be displayed at checkout where applicable.
SECURE PAYMENT
We accept secure payment methods including:
• Credit and debit cards
• Shop Pay
• Apple Pay
• Google Pay
• PayPal
Available payment methods may vary depending on your location.
Payment information is processed securely by our payment service providers.
SHIPPING
LashBella offers free standard shipping on all orders worldwide.
Delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, holidays, and other factors outside our reasonable control.
Please refer to our Shipping Policy for detailed information regarding shipping methods, estimated delivery times, and delivery conditions.
RIGHT OF WITHDRAWAL & 30-DAY SATISFACTION GUARANTEE
Where applicable, consumers have a legal right to withdraw from an online purchase within 14 days of receiving their order, without having to provide a reason, subject to applicable legal exceptions.
In addition to any mandatory consumer rights, LashBella offers a 30-Day Satisfaction Guarantee.
If you are not completely satisfied with your purchase, you may contact us within 30 days of delivery to request a return and refund, subject to the conditions set out in our Refund & Returns Policy.
Our 30-Day Satisfaction Guarantee does not limit, replace, or waive any mandatory consumer rights applicable to you.
LEGAL GUARANTEES
Where applicable, customers benefit from the mandatory legal guarantees provided by the laws of their country or region.
For customers covered by EU consumer protection law, goods are generally subject to a minimum two-year legal guarantee against defects or lack of conformity.
Additional legal protections, including protections relating to hidden defects, may apply depending on the customer’s country or region.
LIABILITY & PRODUCT SAFETY
LashBella cannot be held responsible for damage resulting from improper use, misuse, unauthorized modifications, or failure to follow the product’s instructions, except where liability cannot legally be excluded or limited.
The product should:
• Be applied on clean, dry skin around the forehead area
• Be used as directed on the product page
• Not be used on irritated or damaged skin
• Be removed gently after use
CUSTOMER REVIEWS
Customer reviews displayed on our website may be collected from verified purchasers and, where applicable, from partner marketplaces or other authorized review sources.
Reviews are not intentionally altered to misrepresent the customer’s experience.
Where required by applicable law, reviews may be subject to verification and disclosure requirements.
CONSUMER DISPUTE RESOLUTION
If you experience a problem with an order or our services, we encourage you to contact our customer service team first so that we can attempt to resolve the issue amicably.
Depending on your country or region, you may have access to consumer mediation, alternative dispute resolution, or other dispute resolution mechanisms provided by applicable local law.
For customers located in France, statutory consumer mediation rules may apply where required by law.
APPLICABLE LAW
These Terms & Conditions are subject to applicable laws and regulations.
Nothing in these Terms & Conditions is intended to exclude or limit any mandatory consumer protection rights that apply to you under the laws of your country or region.
Where applicable, certain provisions of French law may apply to LashBella as a business established in France, while consumers retain any mandatory protections granted to them by the laws applicable in their country of residence.
CUSTOMER SERVICE
For any questions, complaints, or requests regarding your order, please contact us at:
contact@mylashbella.com
We aim to respond within 24 business hours.